Insights

COVID-19 Crisis Recovery Data from China [Updated 31 March]

To assist the international markets build prediction models on the economic recovery post COVID-19 confinements, lockdowns and crisis we are publishing frequent updates from all the industries of Shiji's Chinese operations.

Opinion

Payments and Guest Experience; Eliminating the Friction

爽妇网Streamlining the logistics of travel in a world of mobile, contactless payments. How the payment processing industry has evolved from a transaction business to influencing the guest experience and satisfaction.

Summary

Shiji Group’s Decade of Transformation and Growth

爽妇网Reimagining the Technology Powering the Hospitality Industry. Today, Shiji Group is one of the world’s leading innovators in technology, providing an integrated suite of technological platforms to help connect the hospitality, retail, food and entertainment industries. Here we look back at the past decade in which Shiji has grown into a truly global technology provider, serving tens of thousands of hotels around the world.

Insights

Re-thinking Automated ID Scanning for Hospitality

Studies routinely show that consumers overwhelmingly preferred self-service options over interacting with an associate. So how could we create a robust mobile ID-verification process without defaulting to a staff member physically inspecting the ID in person?

Insights

Outlook for the Future of Hotel Technology

COO Kevin King was invited to the Skift Tech Forum 2019 in San Francisco, CA earlier this year to share his outlook for the future of hospitality technology and what Shiji is bringing to the market. Touching upon tech security, global growth, open APIs, and actionable data, he offers key insights on what's to come in 2020 for our industry and advice to hoteliers.

Analysis

Moving the Needle for Hospitality Technology Takes Innovation, Agility, and Alignment

爽妇网Insights from Kevin King, Chief Operating Officer of Shiji, from the 2019 Hospitality Technology Sentiment Survey Report, sponsored by Shiji and presented by Hospitality Net and HFTP, highlighting the critical elements of their competitive success and significant trends in the hospitality technology industry.

Opinion

The Rise of Attribute-Based Selling

Hotel distribution is beginning a journey of large transformation that will fundamentally change the way they distribute their inventory. This change has been years in the making but is beginning to gain traction only today. It is called the Attribute-Based Selling (ABS, for short).

Summary

The Future of Technology in Hospitality

Due to the popularity of cloud computing and mobile Internet, the entire consumer areas including hotel, catering, retail industries will be more and more integrated online and offline in the next 10 years. Cross industry integration will be a trend under the driven of data as well! The entire supply chain from producers to consumers will be more and more flat.

Opinion

The Key to Hotel Operations Technology Lies in Single Guest Profiles

The core points of digital transformation in the hospitality and tourism industry are the guest. The process of digital transformation is the process of continuously enhancing the guest experience, guest interactions, and converting guests into returning visitors and ambassadors thus increasing their lifetime value.

Insights

Translating Big Data into Bigger Guest Value

The hospitality industry is sometimes known for playing catch up with other sectors when it comes to new trends in technology, and none more so than the concept of “Big Data”. Hoteliers are usually more concerned with delivering great experiences for their guests, which means ensuring guest satisfaction, service delivery, great food, an appropriate atmosphere and so on. As such, “Big Data” is understandable a long way from their thoughts.

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Click below to find out all the ways Shiji can help your hospitality, food service, retail, or entertainment business thrive.

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